floridapsc.comWelcome to the PSC Web Site - Florida Public Service Commission
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Title:Welcome to the PSC Web Site - Florida Public Service Commission
Description:Home News Releases Advanced Search Other Links Privacy Policy Site Features About the PSC Contact Information Employment History of the PSC Information Directory Meet the Commissioners Mission Stateme
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Tallahassee |
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Home News Releases Advanced Search Other Links Privacy Policy Site Features About the PSC Contact Information Employment History of the PSC Information Directory Meet the Commissioners Mission Statement and Goals Statement of Agency Organization & Operations Overview and Key Facts PSC Organizational Chart PSC Commissioner History PSC Rules at DOS website Office of Inspector General Conferences & Meeting Agendas Commission Calendar Schedule of Events Schedule of Commission Conferences Commission Conferences of the FPSC Internal Affairs Agendas Audio and Video Event Coverage Commission Workshops Consumer Assistance Consumer Information Consumer Complaint Form Consumer Tips Consumer Connection Newsletter Helping Hands Commissioner Interviews and PSAs Lifeline Assistance Clerk's Office CMS Upgrade Dockets Orders Filing Documents Electronically Electronic Filing Web Form Change of Regulated Utility Contact Information Copies of Documents and Public Records Requests FAQ FPSC Filing with FERC , FCC , and other Federal Agencies List of Docket Acronyms Weekly Report of New Dockets and Summary of Orders Publications Reports and Other Resources Consumer Brochures Publicaciones en Español Brochure Request Rate Case Overviews Regulatory Plans Minor Violation Rules Utility Regulation Hurricane Season Power Outage Reports Electric and Natural Gas Telecommunications Water and Wastewater Complaint Activity Tracking System Companies Regulated By PSC Intergovernmental Liaison Local Interconnection Agreements Utility Annual Reports Utility Rates & Tariffs Rule Development Quick Search: Advanced Search Interactive Site Map Close PSC Web Site Search the PSC Web Site About the PSC Contact Information Employment History of the PSC Information Directory Meet the Commissioners Mission Statement and Goals Statement of Agency Organization & Operations Overview and Key Facts PSC Organizational Chart PSC Commissioner History PSC Rules at DOS Website AGENDAS AND HEARINGS Commission Calendar Schedule of Events Schedule of Commission Conferences Commission Conferences of the FPSC Internal Affairs Agenda Audio and Video Event Coverage Commission Workshops Schedule of FAW Notices CONSUMER ASSISTANCE Consumer Assistance Portal File Your Utility Complaint On-line Consumer Tips Lifeline Assistance Program How to Participate in Public Service Commission Cases Public Service Announcements PSC Publications When to Call the PSC FCC's Do-Not-Call Registry You've Got Spam: Federal Trade Commission Kids Pages Telecommunications (FCC) Energy (FERC) Other Utility and Consumer-Related Links Office of the Public Counsel Office of the Inspector General DOCKETS AND FILINGS Dockets Orders Electronic Filings E-Tariff Pilot Information Forms Change of Regulated Utility Contact Information Form Copy Request Form Frequently Asked Questions FPSC Filings with FERC and FCC Local Competition Data Requests Schedule of FAW Notices Weekly Report of New Dockets and Summary of Orders The Wonderful World of Tariffs (Electric and Gas) PUBLICATIONS Reports and Other Resources Electric Utility Ten Year Site Plans Electric Utility Distribution Reliability Reports Statistics of the Florida Electric Utility Industry Natural Gas Map Florida Local Exchange Telephone Companies Map Map of Florida Area Codes and LATA Boundaries Lifeline Report Report on Status of Competition in Telecommunications Industry Interagency Copper Pipe Corrosion Black Project Water and Wastewater Jurisdictional Counties Map Water Management Districts Water Management in Florida Consumer Brochures Publicaciones En Español Consumer Brochures Online Request Form Rate Case Overviews News Releases UTILITY REGULATION Electric and Natural Gas Telecommunications Water and Wastewater Complaint Activity Tracking System Companies Regulated by the PSC Local Interconnection Agreements Utility Annual Reports Site Map | Site Index The PSC 's Role The Florida Public Service Commission is committed to making sure that Florida's consumers receive some of their most essential services — electric, natural gas, telephone, water, and wastewater — in a safe, reasonable, and reliable manner. In doing so, the PSC exercises regulatory authority over utilities in one or more of three key areas: rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service. For more information on the services the Public Service Commission does and does not regulate, go to our brochure entitled When to Call the PSC . News Ticker For the latest information on the Coronavirus Disease, visit the Centers for Disease Control and Prevention website . The Florida Department of Health has a dedicated COVID-19 webpage at www.FloridaHealth.gov/COVID-19 and a COVID-19 Case Dashboard that is updated twice daily to track the spread of the Coronavirus in Florida. From Gary Clark, Chairman On behalf of the Public Service Commission, I want to assure customers that we are monitoring Florida’s investor owned utilities to keep service uninterrupted during the COVID-19 Pandemic. All five of Florida’s major investor-owned electric utilities have announced they will suspend electric service shut-offs for past-due customers in response to the financial hardships their customers might be facing. The PSC will continue to assess appropriate actions as circumstances change. Our mission to provide safe, reasonable, and reliable utility service is of paramount importance at this critical time, particularly for Florida’s most vulnerable customers. If you have any questions, I invite you to call our consumer assistance line, 1-800-342-3552. The Florida Department of Management Services has restricted public access to the Gerald L. Gunter Building to help minimize COVID-19 exposure, effective until April 19. Available as RSS | What is RSS? Florida’s Investor-Owned Utilities’ COVID 19 Resources The PSC understands customers might have utility-related questions resulting from COVID-19. We are monitoring utility activities and their plans for addressing how COVID-19 will impact operations and their customers. Electric Investor-Owned Utilities Florida Power & Light Company - https://www.fpl.com/coronavirus.html Duke Energy Florida, LLC. - https://www.duke-energy.com/home Tampa Electric Company - https://www.tampaelectric.com/ Gulf Power Company - https://www.gulfpower.com/coronavirus.html Florida Public Utilities Company - https://fpuc.com/ Natural Gas Investor-Owned Utilities Florida City Gas - https://www.floridacitygas.com/coronavirus.html Florida Public Utilities Natural Gas Companies - https://fpuc.com/naturalgas/ Peoples Gas - https://www.peoplesgas.com/updates/ Water and Wastewater Investor-Owned Utility Utilities Inc. of Florida - https://www.myutility.us/myuiflorida Consumer Corner File a Utility Complaint Online Complaint Form Call: 1-800-342-3552 Email: contact@psc.state.fl.us Find Your Utility Consumer Connection Newsletter March 2020 Consumers can subscribe to the newsletter to receive information on a wide variety of subjects such as energy conservation, utility facts, and consumer tips. Consumer Newsletter Archive Consumer Tips February 2020 Consumer Activity Report (PDF file size = 251 KB) Need Help Paying Your Utility Bills? Budget Billing Controls Your Monthly Bill Residential Conservation Programs Home Energy Assistance Low-income households in Florida can get help paying energy bills through the Low-Income Home Energy Assistance Program (LIHEAP). To find out about qualifications, residents should contact their county's local LIHEAP agency, or by calling the state's information line at 2-1-1. Emergency Home Energy Assistance for the Elderly (EHEAP), is a program which provides assistance for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older. To find out about qualifications, residents should contact their county's local EHEAP agency, or by calling 1-800-963-5337. Lifeline Assista...
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